@book{29041,
	author = {Black, Joanne S.},
	title = {No more cold calling :},
	publisher = {Warner Business Books,},
	year = {2006},
	address = {New York :},
	note = {Includes index},
	url = {http://www.loc.gov/catdir/toc/ecip0517/2005022565.html}
}