Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
 Student resource CD-ROM to accompany Service management  operations, strategy, and information technology  [computer file] : 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 3rd ed 
 - New York:  McGraw-Hill,  2001 
 - xxvi, 646 p.:  ill.;  26 cm.; +  1 computer disc 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0071181156 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management