Finch, Lloyd C. <br/><br/>
Call center success :  essential skills for CSRs / 
Finch, Lloyd C. 
 - Menlo Park, CA :  Crisp Learning,  2000 
 - 120 p. :  ill. ;  26 cm. 
 - A Fifty-minute series .
<br/><br/><label>ISBN: </label>1560525789 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers<br/>Telephone etiquette