Evans, James R. <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans 
 - 5th ed. 
 - Cincinnati, Ohio  :  South-Western College Pub ,  2008 
 - 502 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780324381320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management