Taylor, Shirley <br/><br/>
Communication for business :  a practical approach/ 
Shirley Taylor 
 - 4th ed. 
 - Harlow, England :  Pearson Education,  2005 
 - xviii, 422 p. :  ill. ;  25 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0273687654 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication