Allen, Paul <br/><br/>
Service orientation :  winning strategies and best practices / 
Paul Allen 
 - Cambridge :  Cambridge Univ. Press,  2006 
 - 336 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>0521843367 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries<br/>Management information systems<br/>Business--Data processing