O'Connell, John <br/><br/>
Mastering your organization's processes :  a plain guide to business process management / 
John O'Connell, Jon Pyke, Roger Whitehead 
 - Cambridge :  Cambridge Univ. Press,  2006 
 - 270 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>0521839750 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/>Production management--Computer programs