TY  - BOOK
AU  - O'Connell,John
AU  - Pyke,Jon
AU  - Whitehead,Roger
TI  - Mastering your organization's processes: a plain guide to business process management 
SN  - 0521839750
PY  - 2006///
CY  - Cambridge
PB  - Cambridge Univ. Press
KW  - Production management
KW  - Computer programs
ER  -