TY  - BOOK
AU  - Kimmel,Stacey
AU  - Heise,Jennifer
TI  - Virtual reference services: issues and trends 
SN  - 0789020440
PY  - 2003///
CY  - New York
PB  - The Haworth Information Press
KW  - Electronic reference services (Libraries)
KW  - United States
KW  - Case studies
KW  - Internet in library reference services
KW  - Reference services (Libraries)
KW  - Information technology
ER  -