The virtual reference desk : creating a reference future / 
edited by R. David Lankes ... [et al.] 
 - New York :  Neal-Schuman Publishers,  2006 
 - 226 p.:  ill.;  23 cm 
<br/><br/> The virtual reference desk series 
<br/><br/><label>ISBN: </label>1856045668 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Reference services (Libraries)--Information technology<br/>Reference librarians--Effect of technological innovations on