TY  - BOOK
AU  - Lankes,R.David
TI  - The virtual reference desk : creating a reference future
SN  - 1856045668
PY  - 2006///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Reference librarians
KW  - Effect of technological innovations on
N1  - The virtual reference desk series
ER  -