TY  - BOOK
AU  - Mackey,Daphne
TI  - Send me a message: a step-by-step approach to business and professional writing 
SN  - 007111081X
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Business writing
KW  - Electronic mail messages
UR  - http://www.loc.gov/catdir/enhancements/fy0626/2005274054-d.html
ER  -