Digital versus non-digital reference :  ask a librarian online and offline / 
edited by Jessamyn West. 
 - New York :  The Haworth Information Press,  2004. 
 - 154 p.:  ill.;  22 cm. 
<br/><br/><label>ISBN: </label>078902442x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries).<br/>Reference services (Libraries)--Information technology.<br/>Internet in library reference services.<br/>Reference services (Libraries).