TY  - BOOK
AU  - West,Jessamyn
TI  - Digital versus non-digital reference: ask a librarian online and offline 
SN  - 078902442x
PY  - 2004///
CY  - New York
PB  - The Haworth Information Press
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Internet in library reference services
ER  -