Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services / 
David L. Goetsch, Stanley B. Davis 
 - 5th ed. 
 - Upper Saddle River, NJ :  Pearson Prentice Hall,  2006 
 - 814 p. :  ill. ;  25 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0131971344 0131189298 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management