TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley B.
TI  - Quality management: introduction to total quality management for production, processing, and services 
SN  - 0131971344
PY  - 2006///
CY  - Upper Saddle River, NJ
PB  - Pearson Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -