Shuja, Ahmad K. <br/><br/>
ITIL :  service management implementation and operation / 
Ahmad K. Shuja 
 - Boca Raton, FL :  Taylor & Francis,  c2011 
 - xxxvii, 515 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781420089394 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management<br/>Support services (Management)