TY  - BOOK
AU  - Shuja,Ahmad K.
TI  - ITIL: service management implementation and operation 
SN  - 9781420089394
PY  - 2011///
CY  - Boca Raton, FL
PB  - Taylor & Francis
KW  - Information technology
KW  - Management
KW  - Support services (Management)
N1  - Includes bibliographical references and index
ER  -