00437nam a2200157 a 4500001001400000003000700014005001700021008004100038020001500079040000800094245005000102260005100152300002100203650003500224700002000259vtls000015357KUKTEM20251117144145.0060821t2005    xxk    f      001 0 eng d  a0521606519  aUMP00aManaging services /cedited by Alan Nankervis  aCambridge :bCambridge University Press,c2005  a362 p. ;c25 cm. 0aService industriesxManagement1 aNankervis, Alan