@book{30568,
	author = {Gupta, Jatinder N. D.},
	title = {Creating knowledge based organizations /},
	publisher = {Idea Group Publishing,},
	year = {2004},
	address = {Hershey, PA :},
	url = {http://www.loc.gov/catdir/toc/ecip046/2003014944.html}
}