@book{30910,
	author = {Harvard Business School},
	title = {When people are the problem},
	publisher = {Harvard Business School Press,},
	year = {c2005},
	series = {Management dilemmas},
	address = {Boston :},
	note = {Includes index},
	url = {http://www.loc.gov/catdir/toc/ecip052/2004024791.html}
}