The results-driven manager :  dealing with difficult people. 

 - Boston, Mass. :  Harvard Business School Press,  2005. 
 - 140 p. ;  22 cm. 
 - The results-driven manager series .
<br/><br/><label>ISBN: </label>1591396344 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem employees<br/>Interpersonal conflict<br/>Personnel management<br/>Harvard Business School