The results-driven manager :  face-to-face communications for clarity and impact. 

 - Boston, Mass. :  Harvard Business School Press,  2004. 
 - 155 p. ;  22 cm. 
 - Results-driven manager series .
<br/><br/><label>ISBN: </label>1591393477 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Oral communication<br/>Nonverbal communication<br/>Miscommunication