TY  - BOOK
AU  - Friedman,Nancy J.
TI  - Telemarketing tips from A to Z: how to make every call a winner! 
SN  - 1560526033
PY  - 2001///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Telemarketing
KW  - Success in business
KW  - Telephone selling
N1  - Includes bibliographical references (p. 68)
ER  -