Krivis, Jeffrey <br/><br/>
Improvisational negotiation :  a mediator's stories of conflict about love, money, anger - and the strategies that resolved them / 
Jeffrey Krivis ; fpreword by Jim Melamed 
 - San Francisco :  Jossey-Bass,  2006 
 - 324 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0787980382 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Mediation