TY  - BOOK
AU  - Krivis,Jeffrey
AU  - Melamed,Jim
TI  - Improvisational negotiation: a mediator's stories of conflict about love, money, anger - and the strategies that resolved them 
SN  - 0787980382
PY  - 2006///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Mediation
ER  -