Morgan, Rebecca L. <br/><br/>
Calming upset customers :  [staying effective during unpleasant situations] / 
 Calming upset customers  visual crisp interactive  [electronic resource] : 
Rebecca L. Morgan 
 - Rev. ed. 
 - Menlo Park, CA :  Crisp Learning,  1996 
 - 79 p. :  ill. ;  26 cm. 
 - A Fifty-minute series .
<br/><br/><label>ISBN: </label>1560553840 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer complaints