Russell, Roberta S. <br/><br/>
Operations management :  quality and competitiveness in a global environment / 
Roberta S. Russell, Bernard W. Taylor 
 - 5th ed. 
 - Hoboken, NJ :  John Wiley,  2005 
 - 808 p. :  col. ill. ;  29 cm. 
<br/><br/><label>ISBN: </label>0471692093 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/>Quality control