TY  - BOOK
AU  - Russell,Roberta S.
AU  - Taylor,Bernard W.
TI  - Operations management: quality and competitiveness in a global environment 
SN  - 0471692093
PY  - 2005///
CY  - Hoboken, NJ
PB  - John Wiley
KW  - Production management
KW  - Quality control
ER  -