@book{31796,
	author = {Lindsell-Roberts, Sheryl},
	title = {Strategic business letters and e-mail /},
	publisher = {Houghton Mifflin,},
	year = {2004},
	address = {Boston :},
	url = {http://www.loc.gov/catdir/toc/ecip0418/2004014030.html}
}