Lindsell-Roberts, Sheryl <br/><br/>
Strategic business letters and e-mail / 
Sheryl Lindsell-Roberts 
 - Boston :  Houghton Mifflin,  2004 
 - 374 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0618448330 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence<br/>Electronic mail messages<br/>Business communication