TY  - BOOK
AU  - Lindsell-Roberts,Sheryl
TI  - Strategic business letters and e-mail
SN  - 0618448330
PY  - 2004///
CY  - Boston
PB  - Houghton Mifflin
KW  - Commercial correspondence
KW  - Electronic mail messages
KW  - Business communication
UR  - http://www.loc.gov/catdir/toc/ecip0418/2004014030.html
ER  -