@book{31964,
	author = {Gallo, Carmine},
	title = {10 simple secrets of the world's greatest business communicators /},
	publisher = {Sourcebooks,},
	year = {2005},
	address = {Naperville, Ill. :},
	url = {http://www.loc.gov/catdir/toc/ecip055/2004029621.html}
}