TY  - BOOK
AU  - Hilyer,Lee Andrew
TI  - Interlibrary loan and document delivery: best practices for operating and managing interlibrary loan services in all libraries 
SN  - 0789031299 (pbk. : alk. paper)
PY  - 2006///
CY  - New York
PB  - Haworth Information Press
KW  - Interlibrary loans
KW  - United States
KW  - Document delivery
N1  - Includes bibliographical references and index
ER  -