TY  - BOOK
AU  - Aikens,C.Harold
TI  - Quality: a corporate force : managing for excellence 
SN  - 0131197576
PY  - 2006///
CY  - Upper Saddle River, NJ
PB  - Pearson Prentice Hall
KW  - Total quality management
KW  - Quality control
KW  - Quality assurance
KW  - Six sigma (Quality control standard)
ER  -