@book{33636,
	author = {Roebuck, Deborah Britt},
	title = {Improving business communication skills /},
	publisher = {Pearson Prentice Hall,},
	year = {2006},
	address = {Upper Saddle River, NJ :},
	edition = {4th ed.},
	note = {Accompanying student CD contains all the exercises and assignments at the end of each chapter as well as additional ones},
	url = {http://www.loc.gov/catdir/toc/ecip056/2005000877.html}
}