Latino, Robert J. <br/><br/>
Root cause analysis :  improving performance for bottom-line results / 
Robert J. Latino, Kenneth C. Latino 
 - 3rd ed. 
 - Boca Raton :  CRC/Taylor & Francis,  2006 
 - 266 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>0849353408 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Data processing<br/>Industrial accidents--Investigation<br/>Critical incident technique