TY  - BOOK
AU  - Lloyd,Sam R.
TI  - Developing positive assertiveness: practical techniques for personal success 
SN  - 1560526009
PY  - 2002///
CY  - Menlo Park, Calf.
PB  - Crisp Publications, Inc.
KW  - Personnel management
KW  - Psychological aspects
KW  - Assertiveness (Psychology)
KW  - Assertiveness training
KW  - Interpersonal communication
ER  -