Finch, Lloyd C. <br/><br/>
Telephone courtesy & customer service / 
 Telephone courtesy & customer service  [electronic resource] 
Lloyd Finch 
 - 3rd ed. 
 - Menlo Park, Calif. : Crisp Publications, c2000 
 - 104 p. : ill. ; 26 cm. 
 - A Fifty-minute series .
<br/><br/><br/>System requirements : Windows 95/98, or Windows NT4 or later 
<br/><br/><label>ISBN: </label>1560525770 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Telephone etiquette