Managing business process flows :  principles of operations management / 
 iGrafx process 2003 to accompany managing business process flows  [electronic resource] 
Ravi Anupindi ... [et al.] 
 - 2nd ed. 
 - Upper Saddle River, NJ. :  Pearson/Prentice Hall,  2006 
 - xiv, 340 p. :  ill. ;  26 cm. +  1 computer disc 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0130675466 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/>Process control