@book{34354,
	author = {Chaney, Lillian H. and Martin, Jeanette S.},
	title = {Intercultural business communication /},
	publisher = {Pearson Prentice Hall,},
	year = {c2007},
	address = {Upper Saddle River, N.J. :},
	edition = {4th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0519/2005026163.html}
}