Chang, Richard Y. <br/><br/>
Measuring organizational improvement impact :  a practical guide to successfully linking organizational improvement measures / 
Richard Y. Chang, Paul De Young 
 - San Francisco, CA :  Jossey-Bass Pfeiffer,  1995 
 - 124 p. :  ill. ;  26 cm 
 - Quality improvement series .
<br/><br/><label>ISBN: </label>0787951013 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance--Measurement