TY  - BOOK
AU  - Chang,Richard Y.
AU  - Young,Paul De
TI  - Measuring organizational improvement impact: a practical guide to successfully linking organizational improvement measures 
SN  - 0787951013
PY  - 1995///
CY  - San Francisco, CA
PB  - Jossey-Bass Pfeiffer
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
ER  -