Kaplan, Robert S <br/><br/>
Strategy maps :  converting intangible assets into tangible outcomes / 
Robert S. Kaplan and David P. Norton 
 - Boston :  Harvard Business School Press ,  c2004 
 - xviii, 454p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>1591391342 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning<br/>Intangible property--Management<br/>Human capital<br/>Management