@book{35039,
	author = {Pugh, Lyndon},
	title = {Change management in information services /},
	publisher = {Ashgate,},
	year = {c2007},
	address = {Aldershot, Hampshire, England ;},
	edition = {2nd ed.},
	note = {Description based on print version record},
	url = {http://www.loc.gov/catdir/toc/fy0709/2006929370.html}
}