@book{35637,
	author = {Lloyd, Sam R. and Berthelot, Tina},
	title = {Coaching skills for leaders :},
	publisher = {homson NETg,},
	year = {c2006},
	address = {Boston, MA : T},
	url = {http://www.loc.gov/catdir/toc/fy0609/2005936330.html}
}