TY  - BOOK
AU  - Armstrong,Michael
TI  - How to be an even better manager: a complete a-z of proven techniques & essential skills 
SN  - 074944262X
PY  - 2004///
CY  - Sterling, VA
PB  - Kogan Page
KW  - Management
N1  - Includes bibliographical references (p. 317-320) and index
ER  -