@book{35979,
	author = {Little, Stephen E.,},
	title = {Managing knowledge :},
	publisher = {Sage Publications,},
	year = {2005},
	address = {Thousand Oaks, CA :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/2005925396-d.html}
}