@book{36063,
	author = {McDonald, Malcolm and Woodburn, Diana},
	title = {Key account management :},
	publisher = {Butterworth-Heinemann,},
	year = {2007},
	address = {Amsterdam ; Boston :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0729/2006933661-d.html}
}