TY  - BOOK
AU  - Todaro,Julie
AU  - Smith,Mark L.
TI  - Training library staff and volunteers to provide extraordinary customer service
SN  - 1856045994
PY  - 2006///
CY  - London
PB  - Facet Publishing
KW  - Library employees
KW  - In-service training
KW  - Public services (Libraries)
KW  - Customer services
ER  -